Answers to the questions we get most at the counter and by phone. Cannot find what you need? Call us at (412) 587-5426 or email sales@commonwealthnutrition.com — we answer emails within one business day.
Visiting the Store
Where are you located?
Our flagship store is at 6000 Babcock Blvd, Pittsburgh, PA 15237, in the North Hills at the intersection of Browns Lane and Babcock Blvd. Get directions.
When can I reach your team?
Our team is available by phone Monday–Friday, 10 AM–8 PM EST and Saturday–Sunday, 9 AM–5 PM at (412) 587-5426. For current in-store hours, give us a call or check our store locator.
Can someone help me pick the right product?
That is what we are here for. Our staff are athletes and lifters who use this stuff themselves, and there is no charge for advice. Stop in, call, or send us a message and tell us your goal — we will point you at what actually fits it.
Ordering & Shipping
How do I track my order?
Head to our Track My Order page and enter your tracking number. If the number is not showing a status yet, give it a little time — carriers do not always update instantly. Still stuck? Email sales@commonwealthnutrition.com.
What are my shipping options and costs?
Available shipping methods and rates are calculated and shown at checkout once you have entered your address. If you have a question about a specific order, call us at (412) 587-5426 before you order and we will help.
Why can I not add certain items to my cart?
A handful of our fresh and frozen items are in-store only and cannot be shipped. Those pages show an "Available in store" banner instead of an Add to Cart button. This currently includes:
- EzFresh Meals, PGH Authentic Meals and Buffin Muffin (fresh meal prep)
- Orka Bars and Sinless Scoops (frozen)
Call (412) 587-5426 to check what is in the cooler today, then swing by to grab it.
Can I change or cancel an order I just placed?
Reach out as fast as you can at sales@commonwealthnutrition.com or (412) 587-5426. If it has not shipped yet we can usually sort it out.
Returns & Refunds
What is your return policy?
You have 30 days from receiving your item to request a return. The item must be unopened, unused, in its original packaging, and you will need your receipt or proof of purchase. Full details are on our Return Policy page.
How do I start a return?
Email sales@commonwealthnutrition.com or use the form at the bottom of our Return Policy page. Once approved we will send you a return shipping label and instructions. Please do not ship anything back before requesting a return — we cannot accept those.
What cannot be returned?
Opened items, sale items and gift cards are not eligible for return. This is a supplement store, so anything with a broken seal has to stay with you.
How long do refunds take?
Once we receive and inspect your return we will let you know if it is approved. Approved refunds go back to your original payment method within 10 business days, though your bank may take a few extra days to post it. If more than 15 business days have passed since approval, email us.
My order arrived damaged or wrong. What now?
Check your order as soon as it lands and contact us right away at sales@commonwealthnutrition.com. Send a photo if you can — we will evaluate it and make it right.
Products
What brands do you carry?
We stock 98 brands — 1st Phorm, Ghost, Gorilla Mind, Raw Nutrition, Bucked Up, NutraBio, Transparent Labs, Alpha Lion and plenty more. Browse the full A–Z brand list.
Do you get new products in often?
Constantly. New drops land most weeks — check New Arrivals to see everything currently in stock, or follow the write-ups on our blog.
Are these supplements evaluated by the FDA?
Most dietary supplements are not evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. Please read our full FDA Disclaimer, and talk to your doctor before starting anything new — especially if you are pregnant, nursing, taking medication or managing a health condition.
What is the Proposition 65 warning I see on some products?
Proposition 65 is a California law requiring warnings on products containing certain listed chemicals. See our Proposition 65 Warning page for the full explanation.
Still have a question? Contact us — a real person from our Pittsburgh store will get back to you.